Allergies?
Our yarn and fiber are kept in a smoke free home, however, Susan has 3 cats. The yarn and fiber are carefully stored out of their reach, but we can’t guarantee that there won’t be a cat hair or dander flake left on the yarn.
Dyes and fibers
We use professional dyes on all of our yarn and fiber. We try to watch for excessive extra color when the yarn is rinsed, but some dye my bleed from your purchase. Please wash it with like-colored items.
Many of our items are classified as superwash treated. These items should be machine washable on a cold gentle cycle with like colors and then drip dried. In fact, I wash my hand knitted socks in the washing machine in a garment bag, but your yarn and finished items will last longer if you hand-wash them. Do not use Woolite or bleach on them.
Unless specified, most of our yarn and fiber is soft enough to be next to the skin and machine washable therefor appropriate for baby clothing, however it has not been tested according to the new federal regulations for baby items.
Shipping
We ship in 48 to 72 hours. We ship via USPS First Class or Priority mail, depending on how much your order weighs. We are not here to make money on shipping. Excessive shipping costs will be refunded to you. A USPS calculator will be add to the site soon.
Special Orders
We accept special orders, please contact us at shenanigansyarn@yahoo.com. Please allow 1-2 weeks for completion of your order.
Everything is dyed in small and single batches, so please be sure there’s enough to do your projects. We can dye larger amounts, but due to our method there are no guarantees on exact shades.
Due to variances in computer monitors, the color shown may be slightly different than the actual color.
Returns
If you are unhappy with your purchase please contact us and tell us why before you return it. You can return yarn, fiber, and sewn bags for any reason for a refund of the original purchase price less shipping cost within 30 days as long as it is in the original condition and resalable. Anytime after 30 days, you can return it for store credit. We reserve the right to refuse refund or store credit if the item is not resalable. For yarn, “original condition” means not knitted, in the original hank and tag, and with no unusual smells (i.e. cigarette smoke). For fiber, the full amount in its bag, braid or rolled batt with tag. If there is a large defect, please let us know so we can correct it for the future. Color variation is not considered a defect. These are hand-dyed items. One knot in yarn is considered normal. Grass, twigs and other veggie matter in fiber is also common. We try to give full disclosure on the texture and condition of items and try not to let excessive knots in yarn ship out, but even we miss things on occasion. Feel free to contact us if you have questions.
Books and patterns are not refundable due to copyrights. Custom hand-knitted items are not refundable. Please be specific and accurate when giving clothing sizes. Abused hand-knitted items are not refundable. Some repairs can be made. Please send us photographs for a cost estimate on repairs.
Excessive shipping fees at time of purchase will be refunded after the shipping package is weighed. Shipping on returned items will not be refunded.
Teaching
We teach spinning classes at Sip & Knit in Maitland, Florida. At this time, it is by appointment only.